Clik here to view.
The Dog Ate My DS Lite
Some careless bloke left his Nintendo DS Lite lying around where the dog could get his mouth on it, chewing it to the mangled state you see here. If the guy would have gotten himself a pet-shocking...
View ArticleClik here to view.
The iPod Looks Like a Bar of Soap, Kind of
So I can understand the simple mistake that was made when Sean received his shrink-wrapped iPod from Smalldog.com, and opened it to find a couple bars of soap and some cheap batteries. More »
View ArticleClik here to view.
T-Mobile Customer Service Killed By Flooding in the Northwest
Our busybody brother Consumerist is reporting that T-Mobile's customer service is totally down and out for the time being thanks to some wrath-of-god flooding in the Pacific Northwest. Their soggy...
View ArticleClik here to view.
Microsoft Customer Service Makes a Follow-Up Call 10 Years Too Late
Here's a call you never expect to get: a customer service followup from Microsoft… ten years after the first call. That's exactly what happened to a guy who had called the big M way back on January 7,...
View ArticleClik here to view.
NSFW: Best Buy Customer Gets Free, Hilariously-Titled Porno With Purchase of...
There are some serious issues at work here: Best Buy sold a machine as new when it obviously wasn't, and that's no good. But the proof is so gloriously graphic, I'm tempted to overlook it. More »
View ArticleClik here to view.
Best Buy Sells Egregiously Crappy, 9-Year-Old Hard Drive As New, Then Refuses...
Best Buy customer Jon purchased a brand-new Western Digital hard drive for store pickup, but when he opened the (sealed) package at home, he found a 30GB, near-decade-old product instead. Best Buy's...
View ArticleClik here to view.
Microsoft Offers Comfort, Warranty Coverage To Xbox E74 Error Victims
For dazed, RRoD-weary Xbox users, hearing that there's one more way that your console might die on you was almost too much to bear. Thankfully, Microsoft has announced that these latest victims are...
View ArticleClik here to view.
Man Charged $62,000 for Downloading Wall-E While In Mexico
While on vacation in Mexico, Alberto downloaded Wall-E over his wireless carrier's network, only to be slapped with an insane $62,000 bill. More »
View ArticleClik here to view.
Best Buy Sells Customer a Large Brick In Place of a MacBook Pro. Literally.
In what's possibly the meanest anti-Apple pun ever, Consumerist reader Ryan was sold an actual brick in a box instead of the MacBook Pro for which he paid over $2,000. More »
View ArticleClik here to view.
Verizon Customers Under Contract Can't Order BlackBerry Tour
Here's something for our hefty "WTF, Verizon?" file: The BlackBerry Tour, soon to be Verizon's top phone, cannot be pre-ordered by existing customers under contract who want to upgrade. What's worse,...
View ArticleClik here to view.
Sprint Retracts $100 Palm Pre Deal After Only Six Hours
Here's how this went: AllThingsD found two explicit references on Sprint's website to a deal that gave new Sprint subscribers a Pre for $100. A few hours later, after an almost certainly hilarious...
View ArticleClik here to view.
T-Mobile Lets Furious Sidekick Users Ditch Their Contracts for Free
T-Mobile's initial apologia to Sidekick users grieving their lost data was a joke. A month of free data service? To access what? Now they've manned up, giving affected customers something they might...
View ArticleClik here to view.
Dell Doesn't Understand That a "Hard Drive For Laptops" Program...
So, this guy sends his laptop to Dell for repair and Dell sends him back a hard drive...just a hard drive in a box. So what's the problem here? More »
View ArticleClik here to view.
My Girlfriend's Call to Dell: 90 Minutes, 10 Customer Service Reps, Nothing...
Lisa said to me, "Maybe Dell will let me swap out my new battery for a smaller one? I'll just call and ask." I felt a spike of fear. Which was legitimized within 2 hours. More »
View ArticleClik here to view.
AT&T's Tech Support People Are Just as Happy as Their Customers (Updated)
It's just plausible enough to be real, and just real enough to be crushingly depressing. UPDATE: It's fake! But the actual transcript is sort of funny too: More »
View ArticleClik here to view.
Some Pages Are Better Off Without Tag Clouds
Tag clouds provide a quick visual summary of the most popular subjects on a particular website. Newegg's "Shopping EggXperience" forum gives customers a place to talk about their problems with the...
View ArticleClik here to view.
Verizon Customer Service Rep: That DSL Upgrade Will Burn Your House Down
Michael just wanted to upgrade his DSL to a faster plan. Yet Verizon jerked him around, each successive rep saying something different, until he was told the upgrade would burn his house down. What?...
View ArticleClik here to view.
Nexus One's Lousy Customer Support Shows Google's Weakness
For a company that's invaded our lives as much (and as well) as Google, the one thing they've never had to do is provide customer support—until now. And Nexus One owners are paying the price. More »
View ArticleClik here to view.
The Nook and Barnes & Noble's Super-Polite, Absolutely Awful Customer Service
The Consumerist, as always, is right on top of Barnes & Noble's recent Nook-related failings. Yes, people are still without their Nook, and yes, customer service woes are still running rampant at...
View Article
